Shipping charges include shipping and handling and packaging materials. Our international shipments DO NOT include customs taxes. These taxes are the customer's responsibility and are collected by your government upon delivery. Consult your local authorities about the tax rates for your country.
Your order will be replaced if lost or damaged during shipping. Please notify us immediately if your order is in any way damaged or incomplete upon arrival.
If you have a custom or special order, the shipping schedule will be dictated by the work needed. You will be contacted and given a delivery estimate for your order and then contacted on the day your order is shipped.
If you place an order for multiple items, all items will be shipped together upon completion. If you need part of your order earlier, please contact us and we can make special arrangements.
We ship all orders as they are completed, Monday through Saturday. You will receive notice of shipment from us with a tracking number if available.
If you receive a notification from us that we have shipped and you do not receive your shipment within a reasonable period time:
- Domestic US customers must contact us within 14 days after shipping to notify us of missing shipments.
- International customers must contact us within 30 days after shipping to notify us of missing shipments.
- Customers who do not notify us of missing shipments within the specified period will not be eligible for order replacement or refund.
We use the US Postal Service and UPS as our shippers. We offer you the following domestic US shipping services:
|Walk In||Visit the shop if you're in the area to pickup your order.|
|USPS Priority Mail||2-3 days |
|USPS Express Mail||1-2 days|
|UPS Ground||No guarantee; usually 2-7 days, depending on distance|
|UPS 2nd Day Air||End of Day - 2 Days|
|UPS Next Day Air||10:30 AM - Next Day|
General UPS expected delivery times:
We ship internationally via the US Postal Service Priority Mail and by UPS. The US Postal Service estimates 4-7 day USPS Delivery. This is an estimate only; it is not a guaranteed delivery time. Also, please allow extra time for packages to be processed through Customs. Delays in Customs are not unusual. We cannot offer guarantees on shipping time for international orders.
We must report the correct purchase price on customs forms. We cannot designate international shipments as "gift" or "sample," and we cannot misrepresent the amount of sale on invoices for the purposes of avoiding customs taxes.
If you receive an incorrect item or have a defect in your product, i.e. poor fit or finish, please contact us immediately so we can correct your order. Requests for corrected merchandise must be made within 30 days of receipt of the item. Just send us an email and we'll work with you!